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Cookie Policy

Please read the following important information.

A cookie is a small file stored on your computer web-browser (the software you use to access websites on the internet). When you visit websites, cookies are used to help the website remember certain useful things about your visit. This could be something like your user details (so that you don’t have to log in each time), your preferred language or your preferred setings. Some cookies are used to provide information back to the website about how you use it.

It is important for your privacy that you know a bit about what each of these cookies does and why so that you can make a choice about accepting them or not.

When you reach our website certain cookies (known as strictly necessary cookies) will be used straight away. This is because they are needed to make the website work. Before the website places any other cookies on your computer (analytical or other cookies), you will be presented with a message bar requesting your consent to set those cookies. From this message bar you can find out about the cookies we use, choose which ones to accept and which ones to reject.

As explained above, this website will place certain cookies on your computer. We use cookies to improve your experience of using the website and to improve our range of services. All cookies used by this website are used in accordance with current UK and EU cookie law.

Some cookies are essential for a website to function.  These are called stricty necessary cookies.

Strictly necessary cookies are required for the operation of the site. They may include for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. When you first access our website some strictly necessary cookies will be used to help you decide on our cookie use.

We are allowed to use these cookies without your consent.

The following strictly necessary cookies are used on this website:

viewed_cookie_policy – duration 1 year

cookielawinfo-checkbox-necessary – duration 11 months

cookielawinfo-checkbox-analytical – duration 11 months

cookieLawinfoconsent – 1 year

wpEmojiSettingsSupport – session

All of the above cookies are related to the cookie consent banner that asks you to check privacy settings and provide consent for cookies. (Just for a bit of extra info, this type of cookie, as well as being strictly necessary, are called persistent cookies because they last on your web browser longer than just the visit you are making. Cookies that are deleted when you leave the website and close your web browser are called session cookies).

Some cookies are called analytical cookies. Analytical cookies are used to help a website collect information about how people access the site – for example, the number of users on a website, how long they stay on the site for, and what parts of the site they visit. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

The following analytical cookies (related to a piece of software called Jetpack) are used on this website:

tk_ai – this cookie stores a randomly generated anonymous ID used for general analytics tracking. This cookie is set to expire from a browser after 1 year, 1 month and 4 days.

tk_qs this cookie stores a randomly generated anonymous ID used for general analytics tracking. This cookie is set to expire from a browser after 1 hour.

tk_or – this cookie is a referral cookie set which analyzes referrer behaviour. This cookie is set to expire from a browser after 1 year, 1 month and 4 days.

tk_r3d – this cookie collects internal metrics for user activity to improve user experience. This cookie is set to expire from a browser after 3 days.

tk_lr – this is a referral cookie which analyzes referrer behaviour for Jetpack. This cookie is set to expire from a browser after 1 year.

tk_tc – JetPack sets this cookie to record details on how user’s use the website. This cookie is set to expire from a browser when you end your session (close the browser).

Other‘ cookies are a category of cookies which do not fall into one of the regular categories such as strictly necessary, analytical, performance or functional.

This website does not use any other cookies.

The training portal we use, hosted by TalentLMS, and which we will send you to if you purchase one of our courses, sets 2 strictly necessary cookies. These are:

PHPSESSID – The PHPSESSID cookie is native to PHP. This is a session cookie and is deleted when all the browser windows are closed.

login_token – This cookie is used to remember the login details of the visitor when a visitor choose the ‘Remember Me’ option while signing in. This is also a session cookie and is also deleted when all the browser windows are closed.

When you connect to our online classroom courses via our chosen video conferencing provider they are very likely to also set their own cookies. For more information on how to control these cookies, and more generally on how your data may be processed by our third party suppliers, please see below.

If you link from our website to other websites then it is worth knowing that they will also (probably) uses cookies and that they will have their own cookie and privacy policies related to this.

The main TalentLMS website (should you choose to visit this – we won’t direct you there) does use a number of cookies of varying types and you should make sure to check these by reading the TalentLMS privacy notice when using their main site.

Our secure, encrypted forms are provided by Jotform ( The main Jotform website also uses analytical cookies and you should read the Jotform privacy policy here if you choose to visit their website.

Our mailing list is hosted by Mailchimp and you can find out about Mailchimp’s privacy policy here. It is important for you to know that if you subscribe to our email marketing list at the checkout you will receive emails from us using the mailchimp service which includes the use of cookies and other tracking software. You can find an explanation of how this works here. You do not have to sign up to our marketing list in order to use our services and if you do sign up you can unsubscribe at any time.

Our shop is powered by Woocommerce. Strictly necesary cookies may be used to store information about purchases that are in your cart and to calculate postage (where applicable) if you choose to buy something from us.

Our online classroom courses take place using video conferencing software. Our current provider is Zoom ( You can find out more about the Zoom privacy policy here and more about what cookies may be set when you use Zoom here.

We keep use of cookies very low (really, just what we absolutely need) so you can be confident that we are always looking out for your privacy. This is one of our guiding principles.

When you first access the website you are given the choice about what cookies to accept. You should carefully decide which ones (other than strictly necessary) you are happy to accept.

For general information, by default, most internet browsers accept cookies but this can be changed by you. Stopping some optional cookies may stop a website from being displayed or operating as intended. For further details, please consult the help menu in your internet browser.

You can choose to delete cookies from your browser at any time. However you may lose any information that helps you to access the website more quickly and efficiently including, but not limited to, personalisation settings.

It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Who Are We?

The Unified Transport Systems website is owned and operated by SymsRudd Limited and this privacy notice is issued by SymsRudd Limited. SymsRudd Limited is a consultancy which specialises in transport services.

SymsRudd Limited is committed to protecting and respecting your privacy.

What is a privacy notice?

This privacy notice explains how and why we collect, process, store and delete any personal information we collect in undertaking our duties.
It applies to all our services and instances where we collect your personal data.

What is personal data?

Your personal data is data which, by itself or together with other data available, can be used to identify you.

Your data will be processed in accordance with the applicable data protection laws in force. In the UK, this is the UK General Data Protection Regulations (UK GDPR) and the Data Protection Act 2018.

What data do we collect?

The types of personal data we collect and use may include:

  • Full name, address, email address, home and mobile telephone numbers
  • Date of birth
  • National Insurance number
  • Financial details e.g. salary, benefits and details of any other types of income
  • Bank details
  • Employment status
  • Your computer IP address
  • Your username
  • Personal data about other named persons with whom we have your authority to speak. You must have their authority to provide their personal data to us and share this privacy notice with them beforehand together with details of what you’ve agreed on their behalf.

We shall tell you if some personal data is optional including if we ask for your consent to process it.

Do we collect special category data?

We may also collect information that is referred to as being in a ‘special category’. This is data that is more sensitive. This could include:

  • Physical or mental health details
  • Racial or ethnic origin
  • Religious beliefs or other beliefs of a similar nature
  • Criminal convictions
  • Sexual orientation

What are the reasons we can collect and process your data?

The above information is used to provide our services in our capacity of a consultancy, investigation and training firm, to act on your instructions, to provide you with access to services provided by our trusted partners and to market services to you that we think will be of interest to you.

The lawful bases for processing are:

  • It is necessary for the performance of our contract with you
  • It is necessary for us to comply with a legal obligation
  • It is in our legitimate interests to do so
  • You have given us your consent (this can be withdrawn at any time by advising our data controller by emailing

Who will we share your data with?

We may share your personal information with third parties (people or organisations not part of SymsRudd Limited) in certain circumstances.

These circumstances include (but are not limited to):

  • when we are under a duty to disclose or share your personal data because the law says we must in order to comply with any legal or compliance obligation. For example if the Police, a Court or a relevant regulatory body required us to.
  • where it is necessary to share or disclose your personal data to protect the rights, property, or safety of SymsRudd Limited, our clients, or others, or in order to enforce or apply our terms of business and other agreements. This may include the transfer of data where we buy or sell any business assets. If SymsRudd Limited is bought by another company then this sale may include our customer and user database.
  • where you have registered on our site as a subscriber or user.
  • where you have ordered a product or training course from us, including signing up to classroom or online classrom courses.
  • when you are our client and it is necessary to for us to share personal date with third parties so that they can carry out the services you have requested from us. For example, to access our e-learning through our learning management system provider, to access video conferencing facilities, when you submit information using our Driver Report Form, when you join our mailing list, or when you request additional legal services from a solicitor or barrister.
  • when we are providing services for a third party which is paying for the training on your behalf and you have accessed our website and training system on their instructions. In these case we may be asked to send reports to the third party updating them of your progress, for example a local authority paying for access for licence holders and requesting progress updates on training.
  • when we are providing services for a third party that you have also entered into a contract with where the third party may need to confirm your training qualifications before they can provide the services to you that you have requested from them (we act as a ‘checking service’ for them in order for you to be able to continue to use their service).

Where it is necessary to pass data to another organisation, or to process data received from another organisation, or to ask you to use a particular third party supplier in order to access our services, we will have in place a data processing agreement with those third partry suppliers to ensure your data is processed in accordance with the law and that your privacy is protected to the highest degree. We take your privacy very seriously and we have chosen our suppliers and partners carefully to ensure that we can honour our committment to protecting you.


Our Company would like to send you information about products and services of ours that we think you might like, as well as those of our partner companies:

  • WAEV
  • Mobility Exchange

If you have agreed to receive marketing, you may always opt out at a later date.

You have the right at any time to stop us from contacting you for marketing purposes or giving your data to partner companies.

If you no longer wish to be contacted for marketing purposes, please email

Sharing your data with other countries

In some cases we will transfer personal data outside of the UK.

The main reasons for transferring your data to a country outside of the UK will be so that we can provide you with the services you have asked for – it is necessary for the performance of your contract with us. This includes the provision of e-learning services and when you sign up as a user or subscriber to the website.

Where we do transfer your data outside of the UK we will ensure that appropriate safeguards are in place at all times. Transfers and processing will only take place where there are in force ‘Adequacy Regulations’ or other appropriate safeguards are in place.

In the case of some services, including our e-learning services, transfers are to the USA.

All transfers outside of areas where ‘Adequacy Regualtions’ are in place will only take place under the agreed terms of Data Processing Agreements. Our Data Processing Agreements contain Standard Contractual Clauses in accordance with the Commission Implementing Decision (EU) 2021/914 of 4 June 2021, and comply with the UK International Data Transfer Agreement (ITDA) through use of an ITDA Addendum. You can find out more about Standard Contractual Clauses and the UK International Data Transfer Agreement by visiting the Information Commissioner Office website,

How do we store your data and how do we keep it safe?

We take the security of your personal information very seriously.

We have security measures in place to ensure that our paper and computer systems and databases are protected against unauthorised use, loss or damage.

Any information obtained will be stored securely and kept only for as long as we need to keep it.

The maximum time period we will hold your data for depends on the purpose it is used for.

Data collected as part of our investigation, legal and advice services will usually be retained for a maximum period of 7 years unless there is good reason to keep the data for longer, for example a legal issue is ongoing. We will inform you at the time if it is necessary for us to keep the data longer than 7 years.

If you leave a comment on the website, for example on the blog section, the comment and its metadata are retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.

For users who register on our website we store the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit this information.

What happens if we make changes to this policy?

We may periodically update our Privacy Notice and suggest that you check our website from time to time to review our latest notice.

Will you use data to make automated decisions?

We do not use data to make automated decisions that has legal or similarly significant effect on your legal rights.

What rights do you have to access and manage the data we hold about you?

A person who has provided personal information to SymsRudd Limited has certain rights. These rights are:

  • To access personal data held about themselves and to access this data easily
  • To ask for data that is wrong to be changed
  • To ask for data to be deleted (subject to whether the data is needed for continued contractual needs)
  • To object to processing (subject to whether the data is needed for continued contractual needs)
  • To restrict processing (subject to whether the data is needed for continued contractual needs)

To make a request to amend or view data held about you please contact the Data Controller. Subject Access Requests are free unless they are manifestly unfounded, excessive or for additional copies of data already provided.

The Data Controller for SymsRudd Limited is:
SymsRudd Limited
124 City Road
You can contact the data controller in writing or by emailing

If you are unhappy about the way that SymsRudd Limited has handled your data you have the right to complain to the Information Commissioner’s Office by visiting