This is an online classroom, SafeCab accredited course.

Customer service in the taxi and private hire industry is closely linked to licensing regulation and the law.

This unique course delivers training in how to provide good customer service in a regulated industry.

Providing excellent customer service in the taxi and private hire industry is not always easy but it can be made easier when drivers fully understand all of the components that come together to influence licensing law and regulation.

Understanding how and why licensing decisions are made, how cusomer service impacts upon safety and well-being, and knowing, in general, how licensing ‘works’ can all play a large part in reducing risk and stress.

When operating alone, drivers must be able to apply the principals of being ‘fit and proper’ to a wide range of situations, often being called upon to make decisions quickly and under significant pressure. Our course will help to prepare all drivers, new and existing, for this complex challenge.

This course is a 2 hour online webinar. There are currently no scheduled dates for this course.

If you are interested in running this course for your company, local authority or a group, please email hello@unifiedtransportsystems.co.uk and we will be happy to discuss options.

When course dates become available, please purchase using the link ‘Order this course now’. Once enrolled you will be sent details of the online training event including how to access the training.

We use video conferencing services to host our online events. You may need to download an app to your device or computer in order to use these video conferencing services. You will be sent full details of which service we are using when you book the course. All of the services we use are compatible with smartphones, tablets, laptop and desktop devices.

Please note that all of our classroom based courses (online or face to face) are subject to cancellation or re-scheduling. Please see section 16 of our terms and conditions here for full details of what will happen if a course is cancelled or rescheduled. We understand that cancellations can be extremely annoying and we usually only re-schedule where there are just not enough candidates on a course to make the learning valuable for all.