Please note! - Access to e-learning courses

All of our e-learning courses are accessed through our bespoke learning system. After placing your order you will be sent full details by email of how to access the course.

Disability, Equality and Dementia Awareness for Taxi and Private Hire Drivers


Course description and access

This is an e-learning, SafeCab accredited course.

This course is suitable for all licensed private hire and hackney carriage drivers, from complete beginner to expert.

Fully aligned with the most recent Department for Transport Best Practice Guidance, developed with full regard to the REAL training manual, the course will demonstrate the importance of understanding the wide variety of customer needs. It will help you to provide excellent customer service in all situations, to keep yourself and your passengers safe at all times, and it will protect your business from serious and damaging allegations of discrimination.

Delivered by experts in the trade and equality law, this course is designed specifically for taxi and private hire drivers.

Don’t put your business and earnings at risk. Learn how to assist all customers, build your business and ensure consistent repeat bookings.

This course can be completed in between 2 and 3 hrs but you can also log in and out as many times as you like and save progress as you go. This means you can complete the course in your time.

Following completion you will receive an electronic certificate and course summary material.

To access this course, please purchase using the button ‘Order this course now’

*Please note* Course access is not immediate. You will be sent full details by email of how to access the Unified learning system within 24 hours of making your order.

The Unified learning system will allow you to complete this course and to access other courses provided by Unified Transport Systems.

You can customise your account, track your progress, speak directly to course tutors and other learners.

Welcome to the Unified family.