Please note! - Access to e-learning courses

All of our e-learning courses are accessed through our bespoke learning system. After placing your order you will be sent full details by email of how to access the course.

Customer Service, Licensing and Law





Course description and access

This is a SafeCab accredited e-learning training course.

This course forms part of the Mobility Exchange SafeCab professional driver accreditation.

Customer service in the taxi and private hire industry is closely linked to licensing regulation and the law.

This unique course delivers training in how to provide good customer service in a regulated industry.

Providing excellent customer service in the taxi and private hire industry is not always easy but it can be made easier when drivers fully understand all of the components that come together to influence licensing law and regulation.

Understanding how and why licensing decisions are made, how cusomer service impacts upon safety and well-being, and knowing, in general, how licensing ‘works’ can all play a large part in reducing risk and stress.

When operating alone, drivers must be able to apply the principals of being ‘fit and proper’ to a wide range of situations, often being called upon to make decisions quickly and under significant pressure. Our course will help to prepare all drivers, new and existing, for this complex challenge.

This course is an e-learning course. It takes between 1 1/2 and 2 hour to complete but you can take as many breaks as you want and re-start at your convenience.

To access this course please purchase using the link ‘Order this course now’.

Once you have placed your order you will be sent full details of how to access the Unified e-learning training system by email. The course is accessible via laptop, computer, smartphone or tablet.

At the end of the course you will receive an electronic certificate.

*Please note* – access to this course is not immediate. Details of how to access the course will be sent within 24 hours of your order being received and completed.

Additional information

Course type


Course duration

1.5-2 hours


Start and stop the course as often as you like. Your progress will be saved


e-certificate available to download on completion

Certificate duration

Three (3) years

You may also like…