Please note! - Access to e-learning courses

All of our e-learning courses are accessed through our bespoke learning system. After placing your order you will be sent full details by email of how to access the course.

Disability, Equality and the Licensing of Taxi and Private Hire Services


Course description and access

This is an online classroom course for local authority officers, Councillors and Members of the Licensing Committee.

Fully aligned with the most recent Department for Transport Taxi Standards and Best Practice Guidance, developed with full regard to the REAL training manual, the course will demonstrate the importance of making sure that local licensing services are designed to be accessible and fair.

The course covers the

Delivered by experts in the trade, licensing law and equality law, this course is designed specifically for officers and members involved in making licensing decisions.

A local authority has a duty under section 149 of the Equality Act 2010 to:

  • eliminate discrimination, harassment, victimisation
  • advance equality of opportunity between persons who share a relevant protected characteristic and persons who do not share it
  • foster good relations between persons who share a relevant protected characteristic and persons who do not share it.

Our online classroom course will explain what this means in terms of taxi and prviate hire licensing, how these aims can be achieved and what officers and members should be looking out for when making decisions about driver, vehicle and operator licences.

This course is 3 hours long.

Following completion candidates will receive an electronic certificate.

There are currently no scheduled dates for this course. When new dates become available, please purchase using the link ‘Order this course now’. Once enrolled you will be sent full details of the online training and what to expect including how to access the training.

If you are interested in running this course for your local authority or a group, please email and we will be happy to discuss options.

We use video conferencing services to host our online events. You may need to download an app to your device or computer in order to use these video conferencing services. You will be sent full details of which service we are using when you book the course. All of the services we use are compatible with smartphones, tablets, laptop and desktop devices.

Please note that all of our classroom based courses (online or face to face) are subject to cancellation or re-scheduling. Please see section 16 of our terms and conditions here for full details of what will happen if a course is cancelled or rescheduled. We understand that cancellations can be extremely annoying and we usually only re-schedule where there are just not enough candidates on a course to make the learning valuable for all.

Additional information

Course type

Online classroom


3 hours


e-certificate provided on completion of the course

Certificate duration

Three (3) years

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